How to contact NEXO
For operational questions, technical issues, security reports, or product feedback, contact support@speck-solutions.com.br.
Please include: page URL, approximate timestamp, visible error message, and reproduction steps.
Fast channel: WhatsApp +55 61 99657-0568.
Support hours
Monday to Friday, 09:00-18:00 (America/Sao_Paulo), excluding local holidays.
First response target
- Critical (full outage): within 4 business hours.
- High (recurring error with no workaround): within 8 business hours.
- Medium/Low (questions, tweaks, improvements): within 1 business day.
Current support scope
- Free flow for markdown import and PDF generation.
- Waitlist registration and submission confirmation.
- Language, theme, and Home/Pricing navigation issues.
- Clarifications about Free session limitations and privacy.
Out of scope
- Internal document customization for your organization.
- Formal training and dedicated operational consulting.
- Advanced integrations not yet released in authenticated area.
Case updates
You will receive e-mail updates with status changes (received, under analysis, fix deployed, or workaround guidance).